Elf Virtual 5K and 10K Run FAQ’s & Contact

Be sure to read the entire Race Details page in addition to this FAQ to make sure you have all the necessary info about the Elf Virtual 5K and 10K Run!

Virtual Event FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want. Sidewalks, paths, the treadmill – make this race your own! Want to make this a family run or walk with a stroller or Fido? Now’s the chance! Share your photos on social media and tag the @ElfVirtualRun so we can see your amazing photos or simply use the hashtag #ElfVirtualRun!

What items are included with the Elf Virtual Run?

Every participant will receive a commemorative ugly-Christmas-sweater-themed long sleeve shirt, Buddy-the-Elf ™ inspired medal, and personalized bib.

When do I need to complete my run?

In order to download a Finisher’s Certificate, we ask that you complete your run prior to December 31, 2023.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

When will my packet ship?

Packets will begin shipping the week of November 27th, 2023. After that, packets will be shipped within 7-14 business days. The virtual race is currently open to residents in all 50 U.S. states and the District of Columbia.

Do I need to submit results to get a medal?

Your medal will be mailed to you with your packet, but once you complete your run, you can Log Your Results and complete other post-race experience actions: download your personalized Finisher’s Certificate, see how you rank on the leaderboard compared other participants, upload your photos, crop and add filters and add an Elf Virtual overlay to share on social media to show off your well-earned medal!

Do you ship internationally?

The Elf Virtual Run is currently available only for addresses within the United States. We cannot ship outside the United States at this time.

What do I do if my goodie bag doesn’t fit? Can I swap it?

Can I swap it? We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart on the Runner’s Kit page.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@elfvirtualrun.com. For press inquiries, contact our team at pr@gannett.com!