Virtual Event FAQs
Where can I run/walk?
What items are included with the Elf Virtual Run?
When do I need to complete my run?
How do I track my distance and time?
How do I log my results?
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.
When will my packet ship?
Do I need to submit results to get a medal?
Do you ship internationally?
What do I do if my goodie bag doesn’t fit? Can I swap it?
Who should I email for press inquiries?
Still Have Questions?
The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!